Privacy Policy

Server-log-files

The provider of these websites automatically collects and stores information in so-called server log files which your browser automatically transmits to us, such as

• browser type/version
• used operating system
• referrer URL
• host name of the accessing computer
• time of query

Those data cannot be associated with individual persons. A merging with other data sources does not take place. We reserve the right to retrospectively check the data if reasonable evidences concerning illegal use become known.

Contact form

If you send enquiries to us via the contact form, your data entered into the contact form, including the stated contact data, are stored for the purpose of dealing with your enquiry and in case of additional enquiries. Those data will not be passed on without your permission.

Matomo

This website uses the open source web analysis service Matomo. With the help of Matomo, we are able to collect and analyze data about the use of our website by website visitors. In this way, we can find out, among other things, when which pages were accessed and from which region. We also record various log files (e.g. IP address, referrer, browser and operating system used) and can measure whether our website visitors perform certain actions (e.g. clicks, purchases, etc.).
The use of this analysis tool is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user behavior in order to optimize both its website and its advertising. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

IP anonymization
We use IP anonymization for the analysis with Matomo. Your IP address is shortened before the analysis so that it can no longer be clearly assigned to you.

Hosting
We host Matomo exclusively on our own servers so that all analysis data remains with us and is not passed on.

Google Tag Manager

We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that enables us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store any cookies and does not carry out any independent analyses. It is only used to manage and display the tools integrated via it. However, Google Tag Manager records your IP address, which may also be transmitted to Google's parent company in the United States.

The Google Tag Manager is used on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the fast and uncomplicated integration and management of various tools on its website. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms into Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data available at Google (e.g. location data and interests) (target group targeting). As the website operator, we can evaluate this data quantitatively by analyzing, for example, which search terms led to the display of our advertisements and how many advertisements led to corresponding clicks.

The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.
 
 

WhatsApp Business

If you send service inquiries via WhatsApp Business or during the registration of Lock products, your data, including the contact information, will be stored for the purpose of processing the inquiry and for follow-up questions. We will not forward this data without your consent. WhatsApp Business is used only for communicating with the customer in the case of service inquiries and for the registration of Lock products.

Browser Plugin
You may prevent the installation of cookies by adjusting the settings of your browser; however, if you do so, you may be unable to use all features of this website. Further, you may prevent the collection of data generated by cookies (including your IP address) and related to the use of this websites as well as the processing of such data by Google by downloading and installing the plug-in under the following link: http://tools.google.com/dlpage/gaoptout?hl=en

Objection to Data Collection
You may prevent the collection of data by Google Analytics by clicking the following link. Doing so, an Opt-Out-Cookie will be placed which prevents future data collection when visiting our website: Disable Google Analytics

Processing of Order Data
We have concluded a contract with Google concerning the processing of order data and fully comply with the strict provisions of German Data Protection Authorities when using Google Analytics.

IP-anonymisation
We us the function "Activate IP-Anonymisation". Through this, your IP-address will be shortened priory within the member states of the European Union or other contractual states of the Treaty on the European Economic Area. Only in exceptional cases your complete IP-address will be transmitted to a server in the U.S.A. and shortened there. Commissioned by the operators of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities for website operators and to provide other services related to website and internet activities. Google will not merged your IP address with any other data held by Google.
 
 

PHAINA Product Finder

Description and Purpose:
Our website uses the online questionnaire tool PHAINA. PHAINA offers the possibility of automated consultation, whereby based on previously answered questions, further suitable questions can be asked in order to determine the user’s needs as precisely as possible. At the end of the interview, a product is recommended based on the answers given, which can be accessed via a direct link.

The interviews are saved via a user token. The time and answer ID of the responses are stored. In addition, the user token records which questions were asked and which products were ultimately recommended.

In this context, the following data may be processed from you in addition to the token:

• Date and time of the access,
• Browser type and version,
• IP address,
• Operating system used.

Depending on the course of the interview, additional personal data that you provided during the interview may be processed. The provision of data is voluntary.

The responses from the interviews are available to us for evaluation purposes in pseudonymized form. In this process, the requests and responses are not assigned to an identified user but are processed without a direct personal reference. The analysis serves to better understand the requirements for our product offering for our customers and to continuously improve our offering for users. Key figures such as duration of use and number of requests are also collected from the data in aggregated and anonymized form for statistical purposes. Even though the data is pseudonymized beforehand, it is very important to us that our users retain full control over their data; therefore, these evaluations are only carried out with your explicit consent.

Additionally, there is the option of having suitable products suggested to you based on a free-text query. The entered query is processed by AI to display suitable products from our database. The query is transmitted to OpenAI Ireland Ltd. for processing. Only the user token assigned to you is transmitted for processing, which does not contain any directly personal data. However, due to the token, previous queries can be associated with you upon subsequent use. The content of the query is also processed by OpenAI Ireland Ltd. To protect your data, we ask you not to include any personal information in the query.

We use a chat function on our website to provide information about our product range. The chat function is provided by Phaina GmbH. You can ask questions via the chat function to receive information; a user token is set to identify the user. This token is transmitted along with the request to OpenAI Ireland Ltd. in order to generate suitable suggestions for you with the help of AI. The token allows previous queries to be linked to you upon returning to our site, in order to further improve the user experience. To protect your data, we ask you not to include any personal information in the query.

In the context of using the chat function, the entered queries may be evaluated in summarized form to identify frequently asked questions (FAQs) and to provide corresponding content for the respective customer. The evaluation is carried out exclusively in aggregated form and without assignment to individual users or specific chat histories. No personal content is published or reused.

Legal Basis:

The legal basis for the use of PHAINA is Art. 6(1)(f) GDPR. Our legitimate interest lies in offering our customers a fast, simple, and always-accessible consultation option, thereby also improving access to product information. The evaluation of chat history content is only carried out with your consent pursuant to Art. 6(1)(a) GDPR and can be revoked at any time with effect for the future.

For processing your request using the free-text input or the chat function, your consent pursuant to Art. 6(1)(a) GDPR is the legal basis. Your consent is required before using the function, which you can revoke at any time, also with effect for the future.

Cookie Information:

The following cookies are set when using PHAINA:

userToken – Storage period: unlimited. A randomly generated token that assigns users to their chats or interviews. Technically necessary to ensure that users cannot read or manipulate messages or interviews belonging to other users.

chatConsent – Storage period: unlimited. Stores whether the user has given consent to use the chat features (Boolean). Serves to document consent in accordance with Art. 7(1) GDPR.

analyticsConsent – Storage period: unlimited. Optional Boolean consent that stores whether the user has agreed to the evaluation of entered data for analytical purposes.

threadID – Storage period: unlimited. A technically necessary cookie for saving a new chat conversation or for displaying a previous chat conversation again.

Recipients:

The request data is transmitted to Phaina GmbH. If the free-text search or the chat function is used, data may also be transmitted to OpenAI Ireland Ltd.

Transfer to Third Countries:

If the free-text query or chat function is used, the requests are transmitted to OpenAI Ireland Ltd. in the USA. Appropriate safeguards within the meaning of the GDPR have been put in place for this transfer. Standard contractual clauses pursuant to Art. 46(2)(c) GDPR have been concluded with OpenAI Ireland Ltd. Nevertheless, we ask that no personal data be entered into the free-text input when making requests.

Duration of Data Storage:

The data will be deleted as soon as it is no longer necessary for the purpose for which it was collected. In addition, the data will be deleted if you exercise your right to erasure pursuant to Art. 17(1) GDPR.

Objection / Revocation:

You have the right at any time pursuant to Art. 21(1) GDPR to object to the processing of your personal data. If you exercise this right, processing for this purpose will no longer take place.

You have the right pursuant to Art. 7(3) GDPR to revoke your data protection consent declaration at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent prior to the revocation.

Further Privacy Information:

Further information about PHAINA can be found at: www.phaina.com/datenschutz
 
 

Newsletter subscription

If you subscribe to our company's newsletter, the data in the respective input mask will be transmitted to the controller. When registering for the newsletter, the user's IP address and the date and time of registration are stored. This serves to prevent misuse of the services or the data subject's email address. The data is not passed on to third parties. An exception is made if there is a legal obligation to pass on the data. The data is used exclusively for sending the newsletter. Subscription to the newsletter can be terminated by the data subject at any time. Consent to the storage of personal data can also be revoked at any time. There is a corresponding link for this purpose in every newsletter. The legal basis for the processing of data after registration for the newsletter by the user is Art. 6 para. 1 lit. a) GDPR if the user has given consent. The legal basis for sending the newsletter as a result of the sale of goods or services is Section 7 (3) UWG.

1.1 Use of CleverReach

Description and purpose: We use CleverReach to send newsletters. The provider is CleverReach GmbH & Co. KG, Schafjückenweg 2, 26180 Rastede, Germany. CleverReach is used to organize and analyse the sending of newsletters, among other things. The data you enter for the purpose of subscribing to the newsletter is stored on CleverReach's servers in Germany. If you do not want CleverReach to analyze your data, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. For the purpose of analysis, the emails sent with CleverReach contain a so-called tracking pixel, which connects to the CleverReach servers when the email is opened. This allows us to determine whether a newsletter message has been opened. We can also use CleverReach to determine whether and which links in the newsletter message are clicked on. Optionally, links in the email can be set as tracking links with which your clicks can be counted.

Duration: The data stored by us as part of your consent for the purpose of the newsletter will be stored by us until you unsubscribe from the newsletter and deleted from both our servers and the CleverReach servers after you unsubscribe from the newsletter.

Registration with this websites

You can register with this website to be able to use additional functions on this website. The data entered for this purpose will only be used for purpose of use of the respective offer or service for which you have registered.

We also use the provided email address to inform you about important changes, such as change of the offer range or in case of technical changes.

SSL Encryption

For security reasons and to protect the transmission of confidential data, such as enquiries you sent to us as the provider, this website uses an SSL encryption. You recognise an encrypted transmission by the change of the address line of the browser from "http://" to "https://" and by the lock-symbol in your browser address line.

If the SSL encryption is active, the data you have transmitted to us cannot be accessed by third parties.

Right to Information, Deletion, Blocking

You have the right to be informed about your person-related data, their origin and addressee and the purpose of data processing as well as the right to correction, blocking or deletion of those data at any time and free of charge. For further questions and questions concerning person-related data, feel free to contact us under the address published in the impressum/legal notice.

Affected rights

You can always exercise the following rights under the contact details of our data protection coordinator:

• Information about your stored data and their processing,
• Correction of incorrect personal data,
• Deletion of your stored data,
• Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations,
• Objection to the processing of your data by us and
• Data portability, if you have consented to the data processing or have concluded a contract with us.

If you have given us your consent, you can withdraw it at any time with effect for the future.

Naming the data protection officer

Responsible body in the sense of the data protection laws, in particular the EU data protection basic regulation (DSGVO), is the externally appointed data protection officer:

Björn Lars Kuhn
Proteus Solutions GbR
Allmandsteige 11
78564 Reichenbach

Any data subject can contact our external data protection coordinator at any time with any questions or suggestions regarding data protection directly under the contact details provided in the imprint or via the following e-mail address.

datenschutz@lockdrives-nospam.com

At any time you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and a right to correct, block or delete this data. For further information on personal data you can contact us at any time at the address given in the imprint.

Applications

If you would like to apply for a job, please note our separate privacy policy for applications.

Social Media

Please note our separate privacy policy for social media.

myLock

For the use of myLock, please refer to the separate myLock privacy policy.